Contact Us | DematOpen

Before You Contact Us

DematOpen is an independent facilitation platform and an Authorized Person associated with Upstox. We are not a stockbroker, trading platform, or the official Upstox support team. Please review the information below to ensure your query reaches the right place.

What We Can Help With

Questions about this website and its content
General information about demat and trading accounts
Queries about the account opening facilitation process
Feedback about our website or content
Privacy, terms, or disclaimer-related inquiries
Media or partnership inquiries

What We Cannot Help With

Account login issues or password resets
Fund transfers, withdrawals, or deposits
Trade execution, order status, or transaction history
KYC status, document verification, or account activation
Profile changes, nominee updates, or contact detail changes
Complaints, grievances, or disputes with Upstox

For Account-Related Queries

If your query relates to an existing demat or trading account opened through Upstox, please contact Upstox directly through their official support channels. We do not have access to your account information and cannot assist with account-level operations.

Upstox Support Upstox Grievance Redressal

Send Us a Message

For general inquiries, feedback, or questions about our platform. We typically respond within 24-48 business hours.

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Privacy Note: By submitting this form, you agree that the information you provide will be used solely to respond to your inquiry. We do not share your information with third parties for marketing purposes. Please do NOT include sensitive personal information such as PAN, Aadhaar, bank account details, or account passwords in this form.

Response Time

We aim to respond to all inquiries within 24-48 business hours. Response times may be longer during weekends and public holidays. If your matter is urgent and account-related, please contact Upstox directly.

Grievance Redressal

For complaints or grievances related to your demat/trading account, please use Upstox's official grievance redressal mechanism. We are unable to handle broker-level grievances.